Category Archives: Ticker Tape

Complement for reception staff at Crown Medical Centre

I wanted to complement the reception staff at the Bromley Common Practice/ Southborough Lane Surgery.

I was sat in reception for only 10 minutes this morning while waiting for my appointment and was amazed how many people came to reception with unreasonable requests and complaints with an angry tone, despite lots of clear signage explaining how to get an appointment. The ladies at the desk handled them all extremely well and were calm and helpful. I’m in complete awe of them.

I hope my positive feedback can be passed on. I think they do an incredibly difficult job very well. I’m sure they don’t receive enough thanks from the public for what they do.

Regards,

Patient of Bromley Common Practice

Public encouraged to update their contact details in pilot scheme

A pilot scheme is being run to improve the contact details held in the Personal Demographics Service (PDS) by identifying individuals who have missing or malformed email addresses or phone numbers and encouraging them to update this information.

These people will receive a text or email requesting they update their NHS account using the NHS App or NHS login. They could also receive a notification if their email or phone number does not match those recently used in other NHS services.

Enabling the public to update their own contact details in this way will further improve the information that we can provide to health care professionals, reducing the administrative burden for primary care. In the longer term this has the potential to provide more timely and cost-effective patient communications across the NHS.

As of the 1st April, the ‘Central Booking Service’ (for Termination of Pregnancy) will no longer be available. Please click here for more information

What abortions services are available to South East London patients?

 Service update: April 2022

Please note from 1st April 2022, the Central Booking Service is no longer available. You can now contact an abortion provider directly by phone or web. Please see below for further information.

If you are a resident or registered with a GP Practice located in the following South East London boroughs:

Bexley Bromley Greenwich Lambeth Lewisham Southwark

You can choose to have your abortion with either BPAS, MSI or NUPAS.

If you are not a resident or not registered at a GP Practice in the above boroughs, you can use the information on this page to contact a provider of your choice, and they will be able to give you more information.

Please note: Legally, all abortions must be performed by 23 weeks and 6 days of pregnancy*

BPAS MSI NUPAS
Telephone Numbers 03457 30 40 30 0345 300 8090 0333 004 6666
General webpage www.bpas.org www.msichoices.org.uk/ www.nupas.co.uk/
Webchat No Yes Yes
Video chat Yes Yes Yes
Online provider call back  booking Yes Yes Yes
Interpreter available over the phone or face-to-face? Yes Yes Yes
Locations available https://www.bpas.org/contact-us/find-a-clinic/ https://www.msichoices.org.uk/find-us/ https://www.nupas.co.uk/clinics/

Wait times for a procedure can vary, but should be completed within 14 days from when you first contact the abortion provider of your choice. The 14 days includes having a consultation before your procedure.

A consultation will determine next steps, which might include the procedure being provided in an NHS hospital. If this is needed, it will be arranged by the abortion provider.

Contraception and Sexually Transmitted Infections (STI) testing

Contraception such as the pill, coil, implants, STI & HIV testing are offered during the abortion process.

You can also log on to www.shl.uk to check which contraception and STI home testing kits are available in your area.

Your views and opinions are important to us

We encourage you to share your experience with us by:

  • Completing a provider feedback form, emailing the provider directly, or
  • the NHS SEL CCG Complaints Team via complaints@nhs.net

For information on the abortion pathway, please visit the NHS website

COVID OUTBREAK AT SURGERY

Southborough Lane Surgery ware currently facing an outbreak of Coronavirus and we have several members of our team off work.

We are doing whatever we can to organise cover from elsewhere but due to the workforce crisis in general practice this isn’t an easy task. As such, we are sadly in a position of having to cancel some appointments and prioritise booking patients in. Prescription processing and administrative tasks may also take longer than usual.

Please bear with us whilst we do our upmost to return to normal as soon as possible.

Thank you for your patience and understanding.

Infection prevention control guidelines to remain in place

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering(unless they are exempt)and follow social distancing rules. Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected. Read the infection prevention control guidance in full at: https://www.gov.uk/government/publications/wuhan-novel-coronavirus-infection-prevention-and-control

Texts via myGP Connect – please click here for more information

From time to time patients may receive texts via myGP Connect with questionnaires to complete for long term condition e.g. Asthma, COPD.  Patients can answer via a simple weblink sent via SMS, and results are saved the patient’s medical record.  This can help manage ongoing conditions as well as evaluating potential health risks in individuals.

Some texts may be for blood pressure readings, BMI, smoking etc. with the recent addition of anxiety, depression and ethnicity.

For Cancer Support:

Macmillan telephone support line: 0808 808 0000

https://www.macmillan.org.uk/

Macmillan online community: https://community.macmillan.org.uk

Smoking cessation

https://www.nhs.uk/smokefree