I wanted to complement the reception staff at the Bromley Common Practice/ Southborough Lane Surgery.
I was sat in reception for only 10 minutes this morning while waiting for my appointment and was amazed how many people came to reception with unreasonable requests and complaints with an angry tone, despite lots of clear signage explaining how to get an appointment. The ladies at the desk handled them all extremely well and were calm and helpful. I’m in complete awe of them.
I hope my positive feedback can be passed on. I think they do an incredibly difficult job very well. I’m sure they don’t receive enough thanks from the public for what they do.
Patient of Bromley Common Practice