Public encouraged to update their contact details in pilot scheme

A pilot scheme is being run to improve the contact details held in the Personal Demographics Service (PDS) by identifying individuals who have missing or malformed email addresses or phone numbers and encouraging them to update this information.

These people will receive a text or email requesting they update their NHS account using the NHS App or NHS login. They could also receive a notification if their email or phone number does not match those recently used in other NHS services.

Enabling the public to update their own contact details in this way will further improve the information that we can provide to health care professionals, reducing the administrative burden for primary care. In the longer term this has the potential to provide more timely and cost-effective patient communications across the NHS.